Terms of Sale - Granada Cement and Concrete Tile


Hand made cement tile is as much an art as a science. The natural components of the cement, sand, marble dust and color pigment change over time, leading to slight variations in shade and tone. These variations are inherent to hand made cement tiles and therefore must be expected. To ensure the smallest possible range in color variation, it is best to order enough tile to complete your installation and, depending on the project, 10 - 15% extra. Also, to avoid miscalculations it is recommended that you have a professional tile contractor calculate the measurements and quantities for your tile project. Furthermore, Granada Tile's products are used in a variety of applications such as kitchens, bathroom, floors, walls, pools, fountains, and stairs. Some products may not be suitable for all applications. If values for characteristics such as absorption or coefficient of friction are required, please contact us in writing before placing order. No claims for any tile order will be accepted after installation.


All non-stock or custom orders must meet the minimum order requirement of 50 square feet for the Echo, Minis and Mauresque Collections and 100 square feet for the Milano, Rustico and Antique Collections. A small order charge of 30% applies to non-stock or custom Echo Collection orders of 50-100 square feet and Milano Collection orders of 100-200 square feet.


After receiving your order, a copy of the estimate/invoice will be sent and/or faxed to you to verify the accuracy and details of your order. At that time, all applicable changes or revisions should be made. Once the order is verified, a signed copy should be sent back. We will begin production once we have a confirmed order.

Granada Tile is not responsible for final quantities ordered. Please consult tile contractor.


We are committed to providing our customers with the most affordable product and maintaining a relatively stable pricing scheme. However, we reserve the right to change prices, terms and conditions of sale without advanced notice. (These do not include jobs already bid or quoted.)


A 50% non-refundable deposit is required for all orders to begin production. The balance will be paid once your order is ready for pick-up or shipping at the warehouse in the Los Angeles area. We accept all Visa and Mastercard credit cards, as well as checks, cashier's checks and wire transfers. Full payment is required in advance for all Strike-offs ($25 ea shipping) and in stock orders.


Sales or use tax will be charged on all applicable orders and added to an invoice unless customer presents a resale certificate. Applicable sales or use tax rate will be used at time of shipment because tax rates may change during the processing of the order.


Because we are a custom tile manufacturer and produce client-specific products without inventory, we are unable to accept cancellations after production has begun. Please be advised that all deposits are non-refundable.


If our standard 8 to 10 week lead-time does not meet your requirements and you must have the tile sooner a rush charge may be added to expedite your order.


We ship all over the world. Because of the nature of our custom orders, it is impossible to determine the exact cost for shipping your order. We strive to provide our customers with safest and most affordable means in all shipping areas. Please be advised that delivery is not included in the price of the tile and all shipping charges are the responsibility of the customer.


All products leave our factory in good condition and properly packaged. Unless otherwise indicated, orders are shipped F.O.B. to the Los Angeles area warehouse. All claims for damaged or broken merchandise must be made through carrier.


Immediately upon delivery please review the shipment for accuracy of materials ordered, including quantity, quality, and color, and for any shipping damage. Contact your sales representative immediately if any problems exist. All claims must be presented in writing to Granada Tile.

Any damage that is apparent upon delivery must be noted on the freight carrier delivery receipt. All products leave our warehouse in perfect condition but if you notice torn or damaged boxes, or any signs of mishandled shipment, please note this by writing a detailed description of the damage on the Delivery Form presented to you by the trucking company/LTL Carrier driver for signature before signing. If the damage is severe, we recommend you refuse the shipment entirely. All claims for damaged or broken merchandise must be made through carrier.

Material should be installed by pulling from all crates or boxes to insure optimal blending of shade variation. No adjustment can be made once material has been installed.


All claims regarding your order pertaining to color, design, quality, or quantity must be resolved prior to installation. All claims for product returns must be made in writing within 5 days of receipt. Returns must be made in original packaging, with no marks. Freight is responsibility of customer. No claims will be accepted for any reason after installation.


Granada Tile maintains the lawful ownership of all products until they are paid in full.


We request that all quantities be checked by an installer or contractor, as we will not be held responsible for discrepancies in quantities. Although we may have assisted in preparation of quantities for material on this order/invoice, all quantities must be checked by a contractor or installer. Any additions or changes to the order could delay the delivery date and may result in color variation.


Granada Tile does not accept responsibility or liability for installation, sealing or refinishing of any product. Please review the installation instructions and maintenance guidelines before installation. We recommend using a professional installer for best results. Granada Tile is not responsible for problems arising from improper installation, use or care of the tiles.


All material is purchased with 50% due upon placement of order. The balance of the order is due before shipment from the Los Angeles area warehouse unless an open account has been established with Granada Tile.


Purchaser agrees, by acceptance of this document, that if payment is not made according to terms of sale, to pay interest at the lesser of 1.5 per cent per month or the amount permitted by law and to pay reasonable collection costs including reasonable attorney fees.


Custom/Non-Stock (special) orders: No returns will be accepted. These orders are non-cancelable.
Stock orders (after shipment to customer): No returns are accepted after 90 days. Returns are subject to a 30% restocking fee, plus freight to and from the shipping location.
Stock orders (prior to shipment to customer): If full payment has not been made within 60 days of the initial order date, the order is subject to cancellation and a 25% forfeiture fee. Merchandise not shipped within 120 days of the initial order date is subject to a warehouse charge. Storage requires prior approval of Granada Tile.


Granada Tile does not store customer's orders. When production is complete the customers are required to pay in full and provide shipping arrangements. A storage fee of 1.5% per month will be added for up to 3 months. After the initial 3 month period the items will be disposed of in a way we deem necessary.

By ordering tile from Granada Tile, client agrees to all terms and conditions above.